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如果你和大多數的英語學習者一樣，會覺得用英語打電話很難。但如果你必需要在海外旅行或外國公司工作的話，能使用電話英語是必要的。因此，如何克服通向流利英語程度的最後一道門呢？使用以下的片語或技巧為任何電話情景做準備。 
 

Introductions 
以自我介紹開始電話交談： "Hello, this is Peter Jones.如果你在接電話的時候對方沒有表明他是誰，你可以說 
："May I ask who's calling, please?" 

打電話找某人/詢問某人 
如果你打電話給特定的某個人，那麼你得用禮貌的問句來表達意圖，例如"May I speak to Rachel Smith, please?"當你只知道分機號碼卻不知道人名的時候，你可以說："Could I have extension number 635?"但如果打電話是有特定的目的，那最好這麼說："I calling to make a reservation."

保留與轉接<
"Please hold"是電話語言中表示"等一下"。當你需要transferred（轉接）到另一台分機，你會常聽到："Connecting your call..."或"Please hold, I'll transfer you."。"如果你是在繁忙時段撥打某公司電話，在接線員將你轉到另一條線之前，你可能會聽到簡短的一句話，"Hello, please hold!" 。
 

留言 
當你打電話的對象不在或不能接聽電話時，準備好留言。你可以使用voicemail（電子錄音系統）或一部answering machine（在錄音帶上錄音的一種機器）。如果你正在和接線員講話，他們會問："Would you like to leave a message?"或是你可以說， "May I leave a message?如果你想要對方回電話，千萬別忘了留下你的電話號碼。這被稱作call back number。 

請求說話者放慢速度說話 
如果你不確定你是否能聽懂所有的英語對話，一定要坦承。直接告訴對方："My English isn't very strong, could you please speak slowly?" 大部分的人會讚許你的誠實並很高興你這麼做。

寫下來
當你在電話中講英文會警張時，準備一張草稿是很有幫助的。簡短寫出你想要說的大綱。預先用寫草稿的方式來組織你的想法，如果你通話過程中有困擾也可提供參考。

記得要有禮貌 
在電話中使用文明禮貌的語言是很重要的。當你詢問事情時用一些慣用語，如 ， 'Could you'， 及 'Please'。然後結束對話完後記得常常說'Thank you' 和 'Goodbye'！

If you're like most English learners, you find it difficult to make phone calls in English. But if you're traveling abroad or working in a foreign company, using English on the phone is essential. So how do you conquer this last obstacle to fluency? Prepare yourself for any telephone situation with the following phrases and techniques.

Introductions 

Start any telephone conversation by introducing yourself: "Hello, this is Peter Jones. If you answer the phone and the caller fails to identify himself, you can say: "May I ask who's calling, please?"

Asking for someone / Making a request 

If you're calling to talk to a specific person, then phrase your request as a polite question, e.g. "May I speak to Rachel Smith, please?" When you have an extension number but no name you can say: "Could I have extension number 635?" But if you're calling with a specific purpose, then a statement works best: "I calling to make a reservation."

Holding and transferring 


"Please hold" is telephone language for "just a moment". When you need to be transferred (connected) to another extension you'll often hear: "Connecting your call..." or "Please hold, I'll transfer you.".? If you call a business at a busy time, you might hear only a brief, "Hello, please hold!" before the operator switches over to another line.

Leaving a message 


When the person you're calling isn't available, be prepared to leave a message. You might use voicemail (a digital voice recording system) or an answering machine (a machine that records messages onto a tape). If you're talking to an operator, they'll ask: "Would you like to leave a message?" Or you can say, "May I leave a message?" Be sure to leave your phone number if you want the person to return your call. This is called a call back number.

Asking the speaker to slow down 

If you're not sure you'll understand everything in English, be honest. Tell the speaker immediately: "My English isn't very strong, could you please speak slowly?" Most people will appreciate your honesty and will be happy to oblige.

Write it down

If you're nervous about telephoning in English, it's helpful to prepare a script. Write out a brief outline of what you need to say. You can use it to organize your thoughts beforehand and as a reference if you get confused during the call.

Remember your manners 


It's very important to sound polite on the telephone. Use phrases like , 'Could you', and 'Please' when making requests. And always remember to finish a conversation with 'Thank you' and 'Goodbye'!

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本文章節錄自

 http://www.englishtown.com.tw/sp/teacher.aspx?articleName=91-phone